Frequently Asked Questions
Are your products authentic?
Yes, 100%. All our products are sourced directly from authorised Korean distributors and manufacturers. We never sell counterfeit or grey market products.
Are prices shown in Australian dollars and do they include GST?
Yes. All prices on our site are shown in Australian dollars (AUD) and include GST.
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe-powered checkout.
How long does shipping take?
Standard shipping within Australia takes 3-7 business days. Express shipping is available for 1-3 business days delivery. Orders are processed within 1-2 business days.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $80 AUD within Australia.
What is your return policy?
Nothing here limits your rights under the Australian Consumer Law — faulty, damaged, or not-as-described items are always eligible for a refund, replacement or repair, including on sale items. For change of mind, we accept returns within 30 days of delivery for unopened, unused products in original packaging. Please visit our Returns & Refunds page for full details.
How do I know which products are right for my skin?
We recommend starting with our bestsellers or reaching out to us via email. We're happy to provide personalised recommendations based on your skin type and concerns.
Are K-beauty products suitable for sensitive skin?
Many K-beauty products are formulated with gentle, skin-friendly ingredients. However, we always recommend patch testing new products. Look for products labelled 'for sensitive skin' in our collection.
Do you ship internationally?
Currently, we only ship within Australia. We're working on expanding our shipping options in the future.
How should I store my K-beauty products?
Most products should be stored in a cool, dry place away from direct sunlight. Some products like certain serums and essences benefit from refrigeration — check individual product instructions.
How do I become a professional/wholesale partner?
We offer wholesale pricing and access to professional-only products for approved beauty and skincare businesses. Visit our Professional page to learn more and submit an application.
Visit our Professional page