Returns & Refunds
Your rights under the Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with consumer guarantees that cannot be excluded. If an item is faulty, damaged in transit, or not as described, you're entitled to a refund, replacement or repair — including on sale items. This is in addition to our change-of-mind policy below.
Change-of-mind returns
We want you to be completely satisfied with your purchase. If you've simply changed your mind, we accept change-of-mind returns within 30 days of delivery.
Return Conditions
To be eligible for a change-of-mind return, items must be:
- •Unopened and unused
- •In original packaging with all seals intact
- •Returned within 30 days of delivery
Items not eligible for change-of-mind returns
For hygiene reasons, the following items cannot be returned for a change of mind (faulty, damaged, or not-as-described items are always covered by your Australian Consumer Law rights above):
- ✕Opened skincare products
- ✕Used beauty tools (masks, applicators, etc.)
- ✕Sale or clearance items
How to Return
Contact Us
Email us at hello@areumaesthetics.com.au with your order number
Receive Return Label
We'll send you a return shipping label
Ship It Back
Pack securely and drop off at any post office
Get Refunded
Refund processed within 5-7 business days of receiving return
Refunds
Once we receive your return, we'll inspect it and notify you of the approval status. If approved, your refund will be processed to your original payment method within 5-7 business days.
Need to start a return?
hello@areumaesthetics.com.au