Frequently Asked Questions
Are your products authentic?
Yes, 100%. All our products are sourced directly from authorized Korean distributors and manufacturers. We never sell counterfeit or grey market products.
How long does shipping take?
Standard shipping within Australia takes 3-7 business days. Express shipping is available for 1-3 business days delivery. Orders are processed within 1-2 business days.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $80 AUD within Australia.
What is your return policy?
We accept returns within 30 days of delivery for unopened, unused products in original packaging. Please visit our Returns & Refunds page for full details.
How do I know which products are right for my skin?
We recommend starting with our bestsellers or reaching out to us via email. We're happy to provide personalized recommendations based on your skin type and concerns.
Are K-beauty products suitable for sensitive skin?
Many K-beauty products are formulated with gentle, skin-friendly ingredients. However, we always recommend patch testing new products. Look for products labeled 'for sensitive skin' in our collection.
Do you ship internationally?
Currently, we only ship within Australia. We're working on expanding our shipping options in the future.
How should I store my K-beauty products?
Most products should be stored in a cool, dry place away from direct sunlight. Some products like certain serums and essences benefit from refrigeration — check individual product instructions.